FAQ

​How Do I Place An Order?

Click on the add to cart button and continue to check out.  

Custom orders

Please add 7-14 days to the shipping date for  design and fabrication.  Design and fabrication time is the time need once final design is agreed upon by KNL Jewelry Shop and customer.  Fabrication will not begin until the quoted payment is received. I will reserve your item as custom item at checkout for payment.

Payment and Shipping

 

Payment may be made with Visa, MasterCard or Discover. Other payment methods must be pre-approved by KNL Jewelry Shop. All orders must be accompanied by customer name, mailing address, billing address, and telephone number.

 

Shipping

 

Most orders ship 1-2 business days.  Orders are shipped via United Parcel Service or the United States Postal Service. Shipping and handling charges are added to all orders.

​Secure Ordering & Payment Options

 

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Returns & Refunds

 

Returns: We will take returns on merchandise provided they are unused, undamaged, and in their original packaging. Returns must be packed in a sturdy carton or box. Even small objects should not be placed in an envelope. The returns should include a copy of the invoice of sale and a note of explanation. All shipping and insurance costs are the customer's responsibility.

Returns made within seven (7) days may be returned for refund. Returns made within thirty (30) days may be returned for credit toward future purchases. Returns made after thirty (30) days will incur a 20% restocking fee. No returns will be accepted after ninety (90) days.

All shipping and insurance costs are the customer's responsibility.

There are no returns for custom items.  I will work with you prior to shipping so the item is just right.

 

Privacy Policy

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. 

 

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties. 
 

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. 
 

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. 

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